Q: What are the limitations of the trial version?

A: After 30 days use you will no longer be allowed to use EasySignCut Pro. When you start EasySignCut Pro after the trial period has expired you will get the opportunity to purchase online.



Q: Why does my plotter cut horizontal lines through my design?

A: You need to register your copy if you want to cut non-watermarked projects.



Q: is it possible to use the TrueType fonts on my computer?

A: Yes, All the TrueType fonts on your computer can be used in the EasySignCut Pro.



Q: Why my cutting plotter doesn't work?

A: The most common reason that cutting plotters do not plot the data being sent is that the communication link between the computer and the plotter is not correct for any of the following reasons: (1) the USB driver is not the correct one for the cutting plotter.(2) the correct port has not been assigned in the Plot Manager (e.g. COM1 should be COM2 or LPT2 should be LPT1), (3) If the cutter is in offline mode (which is usually the default after you power it on) it will not cut anything. (4) the language expected by the plotter is not the language the software is sending (e.g. the plotter may be set up for DMPL but the software is sending HPGL). (5) one or more parameters in the advanced section of the plotter driver has been changed from the correct setting, (5) the serial cable is not internally wired per the specs required by the plotter, (6) the parallel or serial port is not configured correctly or the correct driver for the port has not been installed correctly, (7) there is a problem with your cutting plotter.



Q: I have a Mimaki CG-60SL and it is not on the list so I cannot try the software.

A: There a generic one that you can use. Please go to the Cutter menu -> Manage My Cutters and add the Plotter Generic option.



Q: How to cut part of design.

A: If you open the Layers window you should see all the different shapes in your project. If you click the Eye icon, you can toggle specific Layers to be visible/not visible, where layers that are not visible will not cut.



Q: Do you offer education discounts?

A: Yes, we offer discounts if you are a student, teacher, or IT manager purchasing on behalf of your school. please get in touch and we’ll be happy to help you out.



Still Need Help? Email us at support@easysigncut.com

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